Refund & Cancellation Policy
Last Updated: February 2026
3+ Days Before
100% Refund
Full refund, no penalty
Less Than 3 Days
75% Refund
25% penalty deducted
We understand that plans can change. Please review our refund and cancellation policy below before making a booking.
1. Cancellation 3+ Days Before Service Date
If you cancel your booking at least 3 days before the scheduled service date, you are eligible for a full refund of the amount paid. No penalty will be applied.
2. Cancellation Less Than 3 Days Before Service Date
If you cancel your booking less than 3 days before the scheduled service date, a penalty of 25% of the original booking amount will be deducted. The remaining 75% will be refunded.
3. Refund Processing
Refunds are processed within 5-10 business days to the original payment method. You will receive a confirmation once the refund has been initiated.
4. No-Show Policy
If you do not show up for your scheduled service without prior cancellation, no refund will be issued.
5. Exceptions
In cases of emergencies or unforeseen circumstances, please contact our support team. We will review each case individually and may offer alternative arrangements or full refunds at our discretion.
6. How to Cancel
To cancel a booking, please contact our support team via WhatsApp or email with your booking reference number. Cancellation requests must be made directly through our support channels.
7. Cancellation by Colors Town
If Colors Town cancels a service due to unforeseen circumstances, you will receive a full refund or the option to reschedule at a convenient time.
Customer Support
If you have any questions or concerns, please contact our support team: